Your Home, Your Comfort, Your Independence.
Friends & Allies Homecare offers compassionate, personalized non-medical home care in Ottawa, helping adults and seniors live safely and comfortably at home. Services include personal support, companionship, and respite care for families
About Us
Friends & Allies Homecare in Ottawa provides compassionate, professional, and LGBTQ+ inclusive non-medical home care. We offer personalized support, companionship, and respite services to help adults and seniors maintain independence, dignity, and well-being at home. Our trained caregivers are committed to reliable, high-quality care for a diverse community
Embracing diversity in health homecare
Friends & Allies Homecare in Ottawa provides compassionate, LGBTQ+ inclusive non-medical home care for adults and seniors. Our services include gap-filling personal support worker (PSW) support, urgent PSW assistance, and responsive PSW coverage to ensure timely, reliable care. We celebrate diversity and deliver care that respects every individual’s unique background and needs.
Services
Personal Support & Assistance/Companionship & Social Support
Personal Support :We provide friendly visits, conversation, and engaging activities tailored to each client’s interests to reduce isolation and promote emotional well-being. Companionship :We offer temporary relief for family caregivers, including overnight or short-term care, ensuring clients receive continuous support and peace of mind for their loved ones.
Learn More
Respite & Overnight Care/Gap-Filling PSW Support/Emergency PSW Services
Respite:We offer temporary relief for family caregivers, including overnight or short-term care, ensuring clients receive continuous support and peace of mind for their loved ones. Gap-Filling :When regular caregivers are unavailable, our team steps in to provide short-term personal support to maintain consistent care. Emergency PSW:We provide immediate assistance for urgent or unexpected care needs, helping clients get the support they need when it matters most.
Learn More
PSW First Responders for Homecare/Inclusive & Specialized Care
PSW First Responders:Our rapid-response service ensures timely support in critical homecare situations, prioritizing safety and well-being. Inclusive:We celebrate diversity and provide care that respects every individual’s unique background and needs. Our services are designed to be inclusive, with a focus on LGBTQ+ friendly care, cultural sensitivity, and personalized support.
Learn MoreAlex K. Tshileo
Founder
Founder of Friends & Allies Homecare brings over two decades of patient-centered healthcare expertise to our community. Holding a master’s degree in health professionals’ education from the University of Ottawa and a Master's in Medicine, he is an International Medical Graduate with extensive experience in Central and Southern African regions.
Marie Noel Bilenga
Partner
Marie Noel brings a unique blend of scientific precision and compassionate care to Friends & Allies Homecare. With over two decades as an International Laboratory Scientist working with patients in both English and French-speaking countries, she understands the importance of detailed care and communication. Marie Noel is also a graduate in Social Work from Herzing College and a Certified Scrum Master with expertise in Personal Support Work, demonstrating her commitment to holistic, patient-centered care.
Patrick Duton
Private Counsellor
Patrick Duton's extensive management experience, gained over two decades in both Luxembourg and Central Africa, provides a unique perspective to Friends & Allies Homecare. A graduate of "École de Commerce et de Gestion Luxembourg," he possesses a deep understanding of diverse client needs and a proven ability to lead teams to deliver exceptional service.
Yael Ahumada
Private Counsellor
Bringing over two decades of client service expertise and a strong background in Human Resources (Lausanne, Switzerland), Yael Ahumada is dedicated to building lasting relationships and ensuring exceptional care at Friends & Allies Homecare with unique suggestions. She hold a Bachelor of Science in Economics and Tourism.
Irene Victoire
Partner
With over two decades of experience working with clients in Africa, Irene Victoire is a dedicated Personal Support Worker and International Educated Nurse. Her bilingual skills and management experience as a Chairman Assistant make her a valuable asset to our team
Contact
- 358 Prince Albert Street
- K1K1Z3 (Official Office to be opened soon)
- +1-3435736434 - www.friendsandallieshomecare.ca
- info@friendsandallieshomecare.ca
- Monday to Friday from 8:00 Hrs Am to 12 :00Hrs Pm & 1:00Hrs Pm to 5:00Hrs Pm
Friends and Allies Homecare / Diversity in Homecare
Review/Testimonial
I strongly recommend Friends & Allies Homecare Services to anyone needing extra care, noting that the agency provides professional, timely, and personalized support that treats clients with dignity, as if they were family. They highlight the founder’s kindness, bilingual communication, and extensive medical expertise, expressing full confidence that the company can create reliable, achievable care plans for clients and their loved ones. I encourage others to contact Friends & Allies to experience the high‑quality, compassionate care the agency offers.
H.WClient
Thank you so much to all the staff at Friends & Allies — excellent work! I truly appreciate the care and dedication you provide. I’m excited to see your upcoming office expansion. As a small suggestion, adding French to your website would make your services even more inclusive and accessible to the community.Wishing you all a wonderful day!
H.WClient
“The telehomecare check‑ins are a lifesaver during winter storms. I always felt supported, even when in‑person visits weren’t possible. Truly reliable service.”
I.MClients
“Their companionship visits brightened my days. I felt heard, respected, and never alone. This service has truly improved my quality of life.”
M.MClient
Bonjour Friends & Allies, Les mots me manquent pour exprimer toute ma gratitude pour les soins et l’attention que vous avez apportés à mon père. Votre présence, votre patience et votre bienveillance ont fait une différence immense pour lui et pour toute notre famille. Merci d’avoir été là dans les moments difficiles, merci pour votre professionnalisme, et surtout merci pour votre humanité. Nous n’oublierons jamais ce que vous avez fait pour lui. Avec toute ma reconnaissance, Merci.
Jean Claude KabembaSon
J’ai une grande confiance en l’équipe. Le personnel a offert un service remarquable à un membre de ma famille, avec sérieux, respect et beaucoup de bienveillance. Nous leur en sommes profondément reconnaissants
Ngoie Manga FabienVisitor
“Friends & Allies provided exceptional care for my father. The team was patient, respectful, and truly treated him like family. Their support brought us peace of mind during a difficult time.”
Jean MartinFamily Member of a Senior
“Un service bilingue impeccable. L’équipe a pris soin de ma mère avec douceur et respect. Merci pour votre professionnalisme et votre humanité.”
Therese CarineFille
Je suis très contant de vous . Je viens de constaté que au monde il y a des gents qui sont près pour aider les autres en sacrifiant leurs temps, moyens pour trouver solution et donner sourire aux autres .
Kennedy MukendiVisitor
“Thank you to the entire Friends & Allies team for your dedication. It’s rare to find a homecare service that combines compassion, expertise, and true community values.”
Emery TangaCongolese Community
“As an LGBTQ+ person, finding safe and affirming care matters. Friends & Allies made me feel respected from day one. Their kindness and professionalism exceeded my expectations.”
C.PeterClient
EDUCATION
FAQpage
What types of homecare services do you offer?
We have started with a wide range of services, including personal care (grooming, hygiene), companionship and social support, household assistance, then will follow specialized health homecare (skilled nursing, post-hospitalization, palliative care).
How do you ensure your services are inclusive?
We value diversity and respect the unique needs of individuals from all backgrounds. Our caregivers are trained to provide culturally sensitive and inclusive care
How do I know which services are right for me or my loved one?
We offer a free consultation to assess your specific needs and create a personalized care plan..
Do you have caregivers who speak languages other than English?
We strive to accommodate diverse language needs. Please let us know your language preferences, and we will do our best to provide a suitable caregiver.
Are your caregivers trained and qualified?
Yes, all our caregivers are trained, experienced comprising also of International medical graduates, International Educated Nurses We also emphasize ongoing medical education for our specialized health homecare staff
How does Friends & Allies Homecare Services support LGBTQ+ seniors?
We believe that everyone deserves to age with dignity, respect, and personalized care. Our services are designed to create a safe, affirming environment where LGBTQ+ seniors feel valued. Our caregivers receive LGBTQ+ cultural competency training and provide compassionate, non-judgmental care tailored to each client’s unique needs.
BLOG
Simulation-Based Training for Sustainable & Equitable Homecare: Why Simulation in Homecare ?Formation par simulation pour des soins à domicile durables et équitablesPourquoi la simulation en soins à domicile ?
Read More
Fostering Planetary Health Through Compassionate Homecare
Read More
Nurturing Our Planet Through Heartfelt Homecare. Protection of our planet starts from the smallest entity such as our Homecare like Friends and Allies Health Homecare, homes and rooms.
Read More